Complaints Policy


The term ‘Falkland Performance Centre’ or ‘us’ or ‘we’ refers to the owner of the website, Falkland Performance Centre Ltd, Unit 5 Woodgate Way South, Eastfield Industrial Estate, Glenrothes, Fife, KY7 4PF. The term ‘you’ refers to the user or viewer of our website.


If you have a complaint against us for any work carried out or goods supplied, then put this in writing to us at our main address as soon as possible. We will aim to resolve the matter quickly.


As a member of the Bosch Car Service network we are bound by their consumer dispute resolution process. If we are unable to reach agreement then Trading Standards will provide an informal conciliation service.


You can contact the Bosch Car Service Network at


Should this process fail to conclude the matter then a referral can be made to


We will abide by their decision.