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Consumer Complaints Policy
We are members of the Fife Council Trusted Trader Scheme which ensures that consumers are given the information to help them choose a reputable business.

 

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The term ‘Falkland Performance Centre’ or ‘us’ or ‘we’ refers to the owner of the website, Falkland Performance Centre Ltd, Unit 5 Woodgate Way South, Eastfield Industrial Estate, Glenrothes, Fife, KY7 4PF. The term ‘you’ refers to the user or viewer of our website.

 

If you have a complaint against us for ant work carried out or goods supplied, then put this in writing to us at our main address as soon as possible. We will aim to resolve the matter quickly.

 

As a member of the Fife Council Trusted Trader scheme we are bound by their consumer dispute resolution process. If we are unable to reach agreement then Trading Standards will provide an informal conciliation service.

 

You can contact the Fife Council Trusted Trader scheme at 01592 583141 or email trusted.trader@fife.gov.uk

 

Should this process fail to conclude the matter then a referral can be made to Ombudsman Services at www.ombudsman-services.org who provide an independant, expert dispute service to the Fife Council Trusted Trader scheme.

 

We will abide by their decision.

Contact Falkland Performance Centre today for your next vehicle service…